eg999 — Play safely with responsible gaming
Gambling should be entertainment, not a way to earn income. At eg999, you will find a full set of self-control tools, limits, and ways to get help whenever you need them.
What responsible gaming means
eg999 is a platform that puts the safety of Myanmar players first. What we care about is players enjoying the game over the long term, and helping players avoid the pain that comes from financial loss is a core commitment we take seriously.
Responsible gaming means deciding in advance how much time and money you will spend, accepting that money you have lost should not be chased with more money, and always remembering that gambling is for entertainment only — these three principles are the rules every good player should live by to stay out of trouble.
Gambling tends to result in losses, so you should never play believing you are certain to win any amount back. Do not gamble with borrowed money or money you cannot afford to lose — only play with an amount you are comfortable spending.
21+ Only
The eg999 platform is available only to people aged 21 and above. No one under that age is permitted to play any game.
Protection tools and policies
Setting Deposit Limits
You can set a maximum daily, weekly, or monthly deposit amount on your account in advance. This limit prevents you from accidentally going over your budget. Contact the support team if you would like to set one.
Self-Exclusion — Closing Your Own Account
If you want to take a break from gambling — whether short or long — you can request Self-Exclusion through the Support team. During that period you will not be able to log in or make deposits.
Adding a Time-Out Break
If you want a gambling-free period of a few weeks or a month, you can request a Time-Out. During that time, promotional emails and notifications will be paused.
Live Chat — 24-Hour Support
The eg999 support team is available 24 hours a day, 7 days a week via Live Chat in Burmese. You can talk openly about any gambling-related issue without embarrassment — someone is always ready to help.
Fair Play Commitment
eg999 uses SSL encryption and only offers provably fair games. A Random Number Generator (RNG) ensures every game is played with full integrity and fairness.
Minor Protection
Account verification measures are in place to prevent children and anyone under 21 from accessing games. Parents and guardians are advised to install parental control software on computers and mobile devices.
Warning Signs of Problem Gambling
If any of the following signs apply to you, we strongly encourage you to stop playing immediately and contact Support for help.
- Continuing to play in the belief that more money will recover what was lost
- Trying to stop but being unable to
- Gambling causing harm to family, work, or relationships
- Playing with borrowed money or funds from selling possessions
- Feeling restless or stressed when not gambling
- Hiding your gambling and playing secretly without telling people close to you
- Spending more time or money than you planned
- Feeling that gambling is a way to solve problems
How to Get Help
Live Chat (24 hours)
Click the Live Chat button on the eg999 website to connect directly. Support is available in Myanmar language at all times with trained staff ready to assist.
Email
Send a message to [email protected]. Any issue related to gambling problems, account restrictions, or Self-Exclusion requests can be handled through this address.
Nothing to be ashamed of
Reaching out for help with gambling is a sign of strength. We will not judge you for anything — we are here to help.
Tools You Can Use to Stay in Control
These self-control tools are available at eg999 and can be requested through Support or used right away. We believe that using these tools shows you are someone who can openly manage your own gambling.
Deposit Limits
You can set a maximum deposit amount on a daily, weekly, or monthly basis. To lower your limit, the change takes effect immediately. To raise it, a 24-hour review period applies.
Time-Out Period
If you want to take a break from gambling for a few days up to 30 days, you can request a Time-Out period. During this time, no promotional messages will reach you and deposits will not be possible.
Self-Exclusion
If you feel the issue runs deeper, you can request a Self-Exclusion of 6 months, 1 year, or longer. Your account will be closed for the duration and Support will be there to assist you.
Checking Your Gambling History
You can review your deposit, withdrawal, and gaming history from your account. Keeping track of where your money is going is a sign that you are in control.
Practical Tips for Safer Gambling
Do This
- Set a budget before you play — and stick to it
- Track your playing time and set a limit
- Make sure you understand the games before playing
- Take regular breaks while playing
- Treat gambling as entertainment only
- Contact Support straight away if a problem comes up
Do Not Do This
- Do not try to "win back" losses by playing more
- Do not play with borrowed money or emergency funds
- Do not play while under the influence of alcohol
- Do not play when you are stressed or angry
- Do not treat gambling as a source of income
- Do not hide your gambling from your family
Stay in control of your gambling at eg999
We are always here if you need help. You do not have to wait until there is a problem — feel free to ask us about safer gambling at any time.